Let’s build services that work for everyone.

Whether you’re running a small business, leading a nonprofit, or managing public services, I offer consulting, research, and capacity-building tailored to your goals — and to the people you serve.

Every organization has processes that shape how people experience their work and the services they receive. I start by understanding yours — the pressures, the workarounds, the gaps — and work alongside your team to design something better. Whether you need a quick outside perspective or a long-term partnership, I’ll meet you where you are.

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Service Snapshot

A 90-minute deep-dive into your current processes with clear, actionable next steps

For organizations needing a fresh set of eyes.

Service Snapshot gives you an honest, structured look at how your service actually operates — where it's working, where it's falling short, and where the real opportunities lie. You'll walk away with detailed notes, prioritized recommendations, and a visual map of your service journey.

What you get

  • A clear picture of what's working and what isn't

  • A visual service map you can share with your team

  • Prioritized, actionable recommendations — not a generic report

  • The cost of this session applies as credit toward any future engagement

$500 | Flat fee · 90 minutes

Ready to go deeper?

All engagements are scoped around your goals, your team, and the people you serve.

Remaining tiers

Service Tune-up

Targeted, hands-on support over three weeks

For organizations that have identified a challenge and are ready to address it with real research and structured collaboration.

Over three weeks of focused engagement — with optional monthly check-ins for up to three months — we'll uncover root causes, test ideas with your team and stakeholders, and build a clear roadmap you can actually implement.

$3,500–$6,000
Flat fee · scope-dependent

Service Integration

Sustained, transformative collaboration over 3–12 months

For organizations ready to fundamentally rethink how they operate.

This is deep work. It’s methodical, evidence-based, and built around your team's capacity to sustain it long after we're done. We'll run generative workshops, conduct thorough stakeholder research, design and test new approaches, and build the internal mindsets and skills for ongoing improvement.

Starting at $12,000
Custom-scoped

Bespoke Services

Focused support for a specific need — scoped just for you

Focused qualitative research: In-depth interviews, focus groups, or observational research to understand the people you serve. Findings are translated into clear, strategic insights — not just archived in a folder.

Content audit: A structured review of your written and visual content — websites, reports, policies, communications — for clarity, accessibility, and alignment with your mission. You'll receive prioritized, plain-language recommendations ready to act on.

Workshop facilitation: Custom-designed workshops that bring your team or community together to solve real problems. I design for full participation, not just the loudest voices in the room.

$150–$200 / hr
Or flat fee by project

Nonprofits and government agencies: I'm committed to making this work accessible. If you're mission-driven and budget is a real constraint, let's talk. I keep a small amount of capacity for reduced-rate engagements each year.

 FAQs

  • Service design looks at the full picture — the people, processes, and systems that shape how a service works, including in-person interactions and behind-the-scenes workflows. UX design typically focuses on digital touchpoints like apps and websites.

    My practice is focused entirely on service design and strategy: I don’t design websites, logos, or visual graphics. That focus means you get deep expertise in the systems that actually determine whether your services work.

  • Equity and inclusion aren’t a checklist. They’re built into how I work. I use a trauma-informed, equity-centered approach throughout: conducting research that surfaces unique perspectives, designing processes that reduce barriers to participation, and pressure-test assumptions with diverse stakeholders.

  • When mutually defined, client information is kept strictly confidential. I follow best practices for data handling and will agree to confidentiality terms as part of any engagement.

  • Absolutely and that’s by design.

    I specialize in building capacity within existing teams rather than replacing them. Collaboration and co-creation are central to my approach; I want your team to own the outcomes, not depend on me indefinitely.

  • Definitely! I offer follow-up support and periodic check-ins to make sure changes are holding and your team feels confident. We can discuss what that looks like as part of our initial conversation.

Not sure where to start? Let’s talk.

In a free 20-minute discovery call, we’ll discuss where you are, what you’re trying to achieve, and whether working together makes sense. I can’t wait to meet you!

Schedule now
Schedule now